Our philosophy is that Claims handling is not just about capturing notes and comments, setting reserves, and making payments.  It is about communication, both internal, and external.  From First Report, to Closure, be it an email associated with a file, a Legal Brief that must be uploaded, a Form Letter, a “to do” Task Item or a Calendar Event, effective claim processing starts and ends with communication.  TopSail is designed to support all the requirements for traditional claims processing, in a Communication-Centric fashion. TopSail is a highly configurable and robust Claims Administration system.  It supports full claim life cycle administration for Property, General Liability and Commercial Auto, Inland Marine, Workers Comp and more. TopSail incorporates a workflow framework that is tailored to each customer’s internal processing requirements based on input from the customer during setup and deployment.  It is designed to integrate seamlessly with our policy management offering, or can be run as an independent system for Program and Self Insured client claims management.

Features:

  • Workflow tailored to you needs streamlines your internal process.
  • Electronic Document Management – upload any electronic file, emails, MS Word Documents.  Go paperless if you desire.
  • Loss Accounting Audit integrity - will stand up to any external Audit conducted by or for your clients.
  • Ease of use intuitive navigation improves staff productivity.
  • Messaging and Alerts help keep everyone informed.
  • A Shared Calendar of to keep track of personnel and important dates/events.
  • Accurately performs historical "As At" reporting.
  • Natively Web based – Internet Browser accessible.
  • Full Administration capabilities for FHA’s staff including:
    • Manage Users - internal and external Logon credentials
    • Access Permissions – Administrator, Read Only, etc.,
    • Define Reserve and Payment Levels of Authority by User
  • Email directly from Pinnacle
  • Upload emails directly from MS Outlook
  • Flexible and easily configured Activity Types records each step of handling the claim
  • Form Letter creation tool that integrates system data onto the From Letter when it is used.
  • Check Issuance, Check Register, Combined Payments, etc,.
  • Deductible Tracking and Alerts by LOB
  • SIR penetration monitoring – Include/Exclude LAE
  • Excess & Reinsurance Attachment Points/Limits
  • ISO Statistical Data capture
  • Vendor/Attorney Management
  • Litigation Support Area
  • Easy access to all Claim Contacts.
  • Much More…